Building Maintenance

To satisfy your needs and expectations, ULI employs its own maintenance staff. Each member of the maintenance staff is experienced and skilled in a variety of fields. Plumbing, painting, heating, ventilation, air-conditioning and minor electrical repair are some of the specialties handled by ULI field staff. Common maintenance requests include changing light bulbs, tightening doorknobs, hanging pictures, painting, etc. At times, it is necessary or prudent for ULI to outsource a maintenance request. Please refer to your lease to determine whether your request will result in a service fee.

For maintenance requests, please call the ULI maintenance line at (608) 251-0707 or email maintenance@uli.com. Urban Land Interests office hours are Monday through Friday 8:00am to 5:00pm. A maintenance request might be anything from a tear in the wallpaper, a leaky faucet or a burned out light bulb.  Anything that you feel needs attention or repair, either within your suite or in the common areas of the building, should be reported to the ULI office.

When you contact ULI with a maintenance request, please be prepared to provide the following information:

• Your company name
• The name of a contact person
• Telephone number
• Your building address
• Your suite number
• Description of the problem and its general location 

Our Service Coordinator will record the information and issue a work order.  Work orders are completed as quickly as possible, but in some instances they need to be prioritized.  For example, water leaks or heating and cooling issues will take priority. 

 It is important that all maintenance requests are submitted to the ULI office, rather than directly to maintenance or Janitorial staff.  Although the field staff is eager to be of service, they cannot be responsible for requests made in person.  Every request must be reported to the ULI office for proper documentation and follow-up.  

If you have a maintenance request to report outside of our normal business hours, please call the ULI maintenance line at (608) 251-0707. The call will be answered by our answering service, which is monitored 24 hours a day. If the situation is not an emergency, a message will be taken for the next business day, and a work order will be generated. If the situation requires immediate attention, the message will be dispatched to the appropriate on-call maintenance personnel.

What constitutes an emergency, and whom should you call? Typically, any event that could endanger a person’s safety or could cause damage to the building should be considered an emergency. If there is fire, smoke, running water or a threatening intruder, you should immediately call the following number(s):

• Fire - 911
• Smoke - 911
• Significant water leak or flood - (608) 251-0707
• Security issues - If life threatening - 911; otherwise, (608) 251-0707

Indoor air quality is an issue important to everyone. Outside fresh air is supplied from a central “fresh air handler” to the return air plenum above the acoustical ceiling and, in some cases, to the individual heat pumps in your suite. The fans and ducts have been designed with the purpose of having the amount of fresh air being delivered to each suite exceed what is required by current building codes. If you have any concerns about the quality of air in your space, please contact the ULI office to discuss your concerns.

The potential for mold to develop in a building has received a lot of attention. Not all molds are dangerous, and molds are present all around us naturally. Mold can result from moisture being trapped in walls or above ceilings. ULI has established a system to document all water leaks reported to our office in order to provide better follow-up and monitoring. It is important that you immediately notify our office if a leak is noticed anywhere in your office space. ULI will address the water leaks by catching the water, dehumidifying the area, and investigating the source.

Please call ULI's maintenance line at (608) 251-0707 or email maintenance@uli.com whenever a leak occurs, even if you may have reported it in the past.

There may be a charge for certain maintenance services. If you have any questions regarding what services are included in your lease without further charge, please do not hesitate to call the ULI office.

In an effort to keep our maintenance staff healthy and available to serve your everyday needs, we rely on professional movers to perform any heavy lifting or moving.  Below is a list of vendors that are familiar with ULI's building standards and rules. Tenants are welcome to procure bids from others.

C. Coakley Relocation Systems

Coakley Brothers

Reynolds Transfer & Storage