The Service Core

This handbook outlines the policies and procedures for One East Main and is intended to serve as a helpful reference for you and your team. Whether you’re looking for building access details, maintenance procedures, or emergency protocols, you’ll find key information here to support your day-to-day experience in the building.

  • Service Core Overview

    Block 89 buildings are connected and integrated through an internal “service core” which connects the lobbies of all of the buildings and is specifically designed to accommodate deliveries and service access for tenants. A service dock on MLK Blvd. will accept full-sized, 18-wheel semi-trucks. A second service dock on Pinckney Street is smaller and not suitable for semis but large enough for most other trucks. Because the larger MLK dock is used more frequently, please arrange to use the Pinckney St. dock when delivery vehicles are unloading for an extended period. There are freight elevators for each building, which are directly accessible from the service core and loading docks.

    All deliveries must use the service core and freight elevators. No deliveries may go through the main building lobbies or the passenger elevators. It is each tenant’s responsibility to inform its delivery service providers of these rules. In the event that a service elevator is unavailable for use (because of maintenance or service), tenants must make special arrangements with ULI.

    The service core allows tenants to move from building to building without exiting the complex. The entrance to each building in Block 89 from the service core is prominently signed and self-directional maps are posted in several locations.

    If you or any of your delivery services would like a tour to familiarize yourself with the service core and its facilities, ULI’s staff would be delighted to arrange one at your convenience. Call the ULI office to schedule a tour.

  • Map of Service Core

     

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    Block 89 Service Core Map

     

  • Receiving Docks

    MLK LOADING DOCK

    The main loading dock/receiving area for the service core is located on MLK Blvd. and can accommodate a full sized, 18-wheel semi-trailer. The MLK Blvd receiving area has a hydraulic lift to raise products from the dock floor to the level of the service core. This lift is large and acts as a receiving platform that accommodates any rear load trailer configuration. Controls are located to the left of the lift. Please use all safety equipment provided and be sure to contact Urban Land Interests directly if you note items needing repair. This loading dock has an intercom located at the sidewalk level that is connected to ULI’s office in order for you to request directions or other assistance.  The clearance for the overhead doors is 14'4".

    PINCKNEY STREET LOADING DOCK

    A second receiving dock is located at the east end of the service core on South Pinckney Street. This receiving area will accommodate medium-sized and smaller trucks. The Pinckney St. loading dock has one single-action hydraulic-leveling lift to make deliveries easier. If you are planning a large delivery, or if you will need the use of the loading dock areas for a scheduled delivery that will take longer than 45 minutes, please call the ULI office in advance to avoid scheduling conflicts. For the benefit of all tenants, no parking is permitted in the receiving docks at any time. All delivery vehicles must be attended at all times while they are being loaded or unloaded. Never leave vehicles running while located in the loading docks.  The clearance for the overhead door is 14'7".

    LIMITED PARKING RAMP RECEIVING AREA ON P-1

    A third receiving area is located on the entrance level of the Block 89 parking ramp adjacent to the service entrance to the Ten East Doty freight elevator, which is clearly marked. This elevator offers access to the service core and hence to the balance of the block. Small delivery vans and pick-up trucks may use this designated area for short-term parking (10 minutes or less) while delivering office supplies and small packages. The height of vehicles using this service access is limited to 8’2”. Deliveries entering the building through this receiving area must use only the service entrance to Ten East Doty. This service entry and freight elevator is to the left as you enter the ramp and is clearly marked. No deliveries through the lobby will be permitted.

    No goods or products may be stored overnight in the service core or loading docks without prior permission from ULI.

  • Trash Room

    The main trash and recycling room for Block 89 is located adjacent to the MLK Blvd. dock. Tenants utilizing the trash room for waste disposal are responsible for cleaning up any messes related to their use of the trash room and the service core. While the trash room has a separate exhaust to control odors, leaving doors open will allow strong odors to contaminate the service core. Please make sure the doors to the trash room are closed at all times. Please follow the rules for disposal and recycling of waste materials, which are posted in the trash room. Items requiring special handling that cannot be placed in or around the waste and recycling dumpsters are:

    • Appliances
    • Batteries
    • Bulky items (furniture)
    • Chemical products
    • Christmas trees
    • Construction debris
    • Electronics
    • Flammables
    • Fluorescent bulbs
    • Hazardous waste
    • Pesticides
    • Liquids
    • Medical waste/needles
    • Tires


    For information on how to properly dispose of these items, please call the ULI office.

  • Telecommunications Room

    The main telecommunications room for Block 89 is located off the service core near the Pinckney Street loading dock. The following vendors have equipment in this room:

    AT&T

    Charter Communications

    TDS Telecom

    SupraNet Communications

    Level 3

    Your lease requires you to place your company’s telecommunications equipment in your leased space. If for some reason that is not possible, you and your telecommunications provider are required to receive authorization from ULI before any equipment is installed in the Block 89 telecommunications room. If you or your vendor need to arrange access to the telecommunications room, which is locked at all times, please call the ULI office.

  • Vending Machines

    The service core contains vending machines that offer snacks and beverages. If you experience a problem with a vending machine, please fill out one of the forms posted on the vending machine to request reimbursement.

  • Mail Services

    A Central Mail Facility is located in the service core across from the vending machines. Each tenant is assigned a mail box, and all mail is delivered by the U.S. Post Office to this location. If you receive a package that is too large to fit in your mail box or if you receive a registered or certified letter, the Post Office will deliver it directly to your office. There is one outgoing mail box located across the hallway from the Block 89 Central Mail Facility. This box is currently picked up at 3pm, Monday – Friday.

    The Post Office Capitol Station is located at 2 East Mifflin Street, Suite 103. Currently, mail can be dropped off from 8:00 a.m. - 5:00 p.m. Monday - Friday.

    FedEx and UPS drop boxes are located next to the vending machines in the service core. The pick-up times currently are:

    • FedEx - Monday - Friday, 6:15 p.m.
    • UPS - Monday - Friday, 6:30 p.m.
  • Locker Rooms and Showers

    Men’s and women’s locker rooms with showers are located on the lower level of One East Main. The locker rooms are secure 24 hours a day; therefore, individual access fobs will need to be programed for access.  Contact maintenance@uli.com for this service.  Since locker space is very limited, all belongings must be removed after each use.  Locks left on lockers overnight may be cut and the contents removed at management's discretion. 

  • Smoking Policy

    Block 89 is a smoke-free facility in accordance with City of Madison Ordinance 23.05(6)(a). This also includes use of e-cigarettes and vaping devices. Please refrain from smoking at or within 20 feet of all entrances. The receptacles at the building entrances are there solely to extinguish and dispose of smoking materials before entering the building.

  • Mother's Room

    Urban Land Interests is proud to offer lactating mothers additional support with a designated lactation room.  The room is located within Block 89 and is offered as an amenity to our Block 89 tenants on a first come, first serve basis.

    Please contact Maintenance at maintenance@uli.com to find out more information about this amenity or to gain access to the space.

    ULI is pleased to be able to support our nursing mothers and their commitment to their children and their job.

  • Pet Policy

    No animals, birds or other pets shall be brought into or kept in or about the property, temporarily or otherwise, except at such areas as Landlord may designate.